What We Do

We resolve complaints and provide relief to the public by carrying out independent investigations into complaints about Tax Maladministration. We work to put things right and share lessons learned and help improve public services as a result. Our independent complaints handling service is free and open to everyone.

 What We Don't Do

We cannot help you if your complaint is about:

• Matters that are sub-judice
• External Affairs
• Defence matters
• Service matters

 How We Help

We aim to redress taxpayers’ grievances as fairly and as quickly as we can, after examining all facts. If we determine that the Revenue Division has acted wrongly, we will recommend the Revenue Division to put things right for you. This can include recommending that the agency provide you relief sought, information you have a right to access and to treat you fairly and in accordance with law.