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Welcome to Federal Tax Ombudsman Pakistan
Mr. Abdur Rauf Chaudhry
Federal Tax Ombudsman

It gives me great pleasure to launch the Federal Tax Ombudsman's (FTO's) website. This initiative is a critical component of our strategy to strengthen complaint filing and decision support system for the aggrieved taxpayers. The Website provides working knowledge of the legal and procedural framework, organizational and administrative set-up of FTO Secretariat and addresses of FTO Secretariat, Islamabad and the Regional Offices. It also contains FTO's landmark decisions on complaints which indicate the extent of relief being provided by FTO Secretariat to the aggrieved taxpayers.

The recent initiatives being undertaken by FTO Secretariat are focused on providing inexpensive and speedy justice to the taxpayer aggrieved by tax maladministration. For this purpose two more regional offices are being operationlised at Faisalabad and Peshawar. A state of the art online complaint filing system is also being put in place to reduce time and cost of complaint filing. The objective of introduction of information technology is to achieve a highly enabled paperless environment. In addition, an FTO - taxpayer interface has been established through periodic meetings with Chambers of Commerce and Industry, Trade Bodies, Business Associations, Tax Bars and the Civil Society Organizations in the country.

Similarly we have undertaken business process reengineering of our operating procedures to improve our output and productivity. The capacity building and professionalization of the FTO Secretariat is an ongoing process to achieve higher levels of professionalism and to ensure good governance in the revenue administration.

While, the core objective is to provide an efficient and effective external equalizer in the form of FTO Secretariat to the less privileged,...

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The Hon'ble Federal Tax Ombudsman represents Pakistan at varous international/ National Ombudsman Forums and the Office is an active member of the following Associations.
Forum / Association Category Total Members
bullet  Forum of Pakistan Ombudsman (FPO) National 12
bullet  Asian Ombudsman Association (AOA) Regional 28
bullet  International Ombudsman Institute (IOI) International 141
Smuggled Vehicles Amnesty Scheme-2013 (17.02.2014)
News & Events
FPO issues 5th Issue (July - September, 2014) Newsletter
Conference Report
Improvement in the Ranking of Corruption in Pakistan
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Lodging a Complaint
Who can lodge a complaint
Complaints Which Cannot be Filed
How To File a Complaint
Online Complaint Filing and Tracking
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Latest Decisions
No. 208/LHR/CUS(09)/476/2014
No. Review App# 05/2014 in 705/13
No. Review App# 54/2013 in 1031/13
No. Review App# 24/2013 in 1473/12
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